Customer Service Team Coach
We are seeking to hire a full-time Customer Support Team Coach. This key role is responsible for leading, motivating, and developing support agents to ensure service excellence, drive performance, and uphold Activo’s values and customer service standards. The Team Coach will provide leadership and guidance to Customer Support team members by setting clear expectations, monitoring performance, and delivering timely feedback to ensure alignment with company goals and standards.
Concierge Support Agent (Tier 2)
The Concierge Support team handles calls, emails, and chats from high-value customers, ensuring a consistently excellent experience through effective first-contact resolution. Selected team members will be responsible for delivering exceptional customer support across various channels including calls, emails, and chats. This involves identifying customer needs, resolving issues efficiently, and ensuring a positive overall experience. They will also aim for First Contact Resolution (FCR) by communicating clearly and accurately, while maintaining high standards of service quality and customer satisfaction.
Marketing Operations Specialist (HTML+CSS+JavaScript)
We are seeking an energetic, proactive, and tech-savvy candidate with a proven track record of managing technical marketing-related projects and a strong interest in technology, including familiarity with web development or content management systems (CMS). If you thrive on challenges, adapt quickly, and enjoy collaborating in dynamic environments, we want to meet you! As a Marketing Operations Specialist, you will liaise with a team of marketers, developers, content creators, SEO specialists, and more. On any given day, you can be found building microsites and landing pages, updating web content via our internal CMS and constructing best in class emails.
Office Manager
The Office Manager oversees, manages and implements daily administrative tasks to ensure the business’ operations run effectively and efficiently. The ideal candidate will have at least 5 years administrative experience and can support in a variety of areas within our agency. This person also has the ability to understand the needs of our staff while being able to inspire employee engagement on a daily basis through special tasks and or events. Supporting both in office and working from home employees. The Office Manager will also support in the execution of events and coordinate requirements for large meetings or conferences. This person has the ability to prioritize and coordinate administrative services.
Marketing Operations Coordinator
We are seeking an energetic, proactive, and tech-savvy candidate with a passion for marketing operations and a strong interest in technology, including familiarity with Customer manager, Marketing Manager (CRM). If you thrive on challenges, adapt quickly, and enjoy collaborating in dynamic environments, we want to meet you! As a Marketing Operations Coordinator, your primary responsibility will be to ensure the seamless execution of operational tasks for marketing campaigns and projects.
Representante de Atendimento ao Cliente
Representantes de atendimento ao cliente (CSR) são aqueles que trabalham duro, são criativos e têm energia. Um forte Representante de atendimento ao cliente tem a habilidade de ser multi-tarefa e trabalhar bem em equipe. Essa pessoa é responsável por responder todos os e-mails, chats ou ligações telefônicas que chegarem de uma forma profissional e madura.
BI Specialist
As a BI Specialist, you will be responsible for developing, maintaining and optimizing robust data analytics and reporting solutions to support data-driven decision-making and operations for Latam’s clients. You will be at the forefront of challenging BI and Analytics initiatives that will drive business performance in a rapidly evolving digital environment, focusing primarily on product, marketing and e-commerce strategies optimization.
Representante de Experiência e Fidelização ao Cliente
Como Representante de Experiência e Fidelização ao Cliente você será responsável por oferecer Excelência em atendimento por meio de interações de saída/entrada para clientes existentes e potenciais, para todos os canais fornecidos pela empresa. Os agentes bem-sucedidos solucionam problemas orientados para objetivos, com uma base sólida de competências comerciais e conhecimento do produto.
Product Manager
Activo´s Product Manager is responsible the commercial development of a client´s online entertainment product. This includes managing the product throughout its lifecycle, gathering and prioritizing product-feature and customer requirements, participating in defining the product vision, and working closely with Development, Marketing and Management to ensure the product is fit for the market and meets customer requirements.