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Representante de atendimento ao cliente VIP (com experiência profissional)

O objetivo é fornecer um serviço de excelência e qualidade aos clientes mais destacados de nossa carteira. Os representantes desta equipe tratam cada cliente como um indivíduo único, cada interação é vista como uma oportunidade para maximizar a satisfação do cliente. Espera-se que o Representante de Atendimento ao Cliente VIP tenha excelentes capacidades de comunicação e habilidades interpessoais, desenvolvendo laços estreitos e personalizados com os clientes VIP, abordando de maneira proativa suas necessidades e expectativas de serviço, e propondo ideias inovadoras para aprimorar continuamente a experiência do cliente.

Representante de Atendimento ao Cliente (Híbrido)

Representantes de atendimento ao cliente (CSR) são aqueles que trabalham duro, são criativos e têm energia. Um forte Representante de atendimento ao cliente tem a habilidade de ser multi-tarefa e trabalhar bem em equipe. Essa pessoa é responsável por responder todos os e-mails, chats ou ligações telefônicas que chegarem de uma forma profissional e madura.

Team Lead - Web Development (Hybrid)

The successful candidate will be a highly motivated leader, responsible for leading a cross-functional web development team in delivering high-quality digital assets. With a deep passion for technology and a results-driven approach, this individual will mentor and coach the team, ensuring that their work aligns with the company's strategy, goals, and objectives.

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Supervisor de Vendas (Híbrido)

O Supervisor de Vendas será responsável por liderar e orientar a equipe de vendas externas, oferecendo treinamento e suporte aos seus representantes.

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Product Manager (Hybrid)

Activo´s Product Manager is responsible the commercial development of a client´s online entertainment product. This includes managing the product throughout its lifecycle, gathering and prioritizing product-feature and customer requirements, participating in defining the product vision, and working closely with Development, Marketing and Management to ensure the product is fit for the market and meets customer requirements. It also includes collaborating with different marketing areas to plan and execute marketing campaigns. The Product Manager’s job also includes ensuring that the product and product marketing efforts support the company’s overall strategy and goals.

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BI Specialist (Hybrid)

As a BI Specialist, you will be responsible for developing, maintaining and optimizing robust data analytics and reporting solutions to support data-driven decision-making and operations for Latam’s clients. You will be at the forefront of challenging data visualization and advanced analytics initiatives that will drive business performance in a rapidly evolving digital environment, focusing primarily on product, conversion funnel, customer marketing and e-commerce strategies optimization.

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SEO Specialist (Hybrid)

The SEO Specialist provides input, guidance on tactics and hands on support for all marketing campaigns and tasks related with SEO strategy. The SEO Specialist will be primarily responsible for maintaining the health of the client´s portfolio of sites.

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Marketing Operations Analyst (Hybrid)

The Retention Team is responsible for maximizing customer value and product engagement. The Retention team achieves this through comprehensive analysis and understanding of customer behaviors at each of the lifecycle stages (New, Retained or Inactive) and then applying this information to develop and successfully execute strategies, campaigns and targeted activities to deliver customer value. The Marketing Ops Analyst is responsible for delivering ideas, strategies and marketing campaigns that effectively contribute to achieve the business goals. You are also responsible for analyzing and documenting the results of the different campaigns, promotions and communications in order to learn from them and generate insights that apply to future actions.

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Creative Manager (Hybrid)

The Creative Manager will have a proven track record of conceptual abilities in the creation and development of 360 DIGITAL Marketing Campaigns as well as strong digital design capabilities with the ability to capture the user’s attention and drive conversion and sales.

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