Customer Service Team Coach (Night Shift)
We are seeking to hire a full-time Customer Support Team Coach. This key role is responsible for leading, motivating, and developing support agents to ensure service excellence, drive performance, and uphold Activo’s values and customer service standards. The Team Coach will provide leadership and guidance to Customer Support team members by setting clear expectations, monitoring performance, and delivering timely feedback to ensure alignment with company goals and standards.
Concierge Support Agent (Tier 2/Night Shift)
The Concierge Support team handles calls, emails, and chats from high-value customers, ensuring a consistently excellent experience through effective first-contact resolution. Selected team members will be responsible for delivering exceptional customer support across various channels including calls, emails, and chats. This involves identifying customer needs, resolving issues efficiently, and ensuring a positive overall experience. They will also aim for First Contact Resolution (FCR) by communicating clearly and accurately, while maintaining high standards of service quality and customer satisfaction.
Marketing Operations Specialist (HTML+CSS+JavaScript)
We are seeking an energetic, proactive, and tech-savvy candidate with a proven track record of managing technical marketing-related projects and a strong interest in technology, including familiarity with web development or content management systems (CMS). If you thrive on challenges, adapt quickly, and enjoy collaborating in dynamic environments, we want to meet you! As a Marketing Operations Specialist, you will liaise with a team of marketers, developers, content creators, SEO specialists, and more. On any given day, you can be found building microsites and landing pages, updating web content via our internal CMS and constructing best in class emails.
Marketing Operations Coordinator
We are seeking an energetic, proactive, and tech-savvy candidate with a passion for marketing operations and a strong interest in technology, including familiarity with Customer manager, Marketing Manager (CRM). If you thrive on challenges, adapt quickly, and enjoy collaborating in dynamic environments, we want to meet you! As a Marketing Operations Coordinator, your primary responsibility will be to ensure the seamless execution of operational tasks for marketing campaigns and projects.
BI Specialist
As a BI Specialist, you will be responsible for developing, maintaining and optimizing robust data analytics and reporting solutions to support data-driven decision-making and operations for Latam’s clients. You will be at the forefront of challenging BI and Analytics initiatives that will drive business performance in a rapidly evolving digital environment, focusing primarily on product, marketing and e-commerce strategies optimization.
Representante de Experiência e Fidelização ao Cliente
Como Representante de Experiência e Fidelização ao Cliente você será responsável por oferecer Excelência em atendimento por meio de interações de saída/entrada para clientes existentes e potenciais, para todos os canais fornecidos pela empresa. Os agentes bem-sucedidos solucionam problemas orientados para objetivos, com uma base sólida de competências comerciais e conhecimento do produto.
Product Manager
Activo´s Product Manager is responsible the commercial development of a client´s online entertainment product. This includes managing the product throughout its lifecycle, gathering and prioritizing product-feature and customer requirements, participating in defining the product vision, and working closely with Development, Marketing and Management to ensure the product is fit for the market and meets customer requirements.
Conversion Optimization Analyst (Performance Marketing)
We are looking for a Conversion Optimization Analyst to join our Acquisition Marketing Team, serving clients in Latin America. The successful candidate will be responsible for defining and implementing conversion optimization strategies that align with client marketing and business objectives. He/She will produce meaningful KPI roadmaps and deliver performance reports with actionable insights.
Team Lead - Web Development (Hybrid)
The successful candidate will be a highly motivated leader, responsible for leading a cross-functional web development team in delivering high-quality digital assets. With a deep passion for technology and a results-driven approach, this individual will mentor and coach the team, ensuring that their work aligns with the company's strategy, goals, and objectives.